🐾 TL;DR (Too Long; Didn't Read)
By shopping with us, you agree to be a responsible and respectful member of our pack. We do our best to provide accurate product descriptions and deliver high-quality items for your pets. Be kind, provide accurate shipping info so your treats arrive safely, and check our return policy if things don't fit perfectly!
Last Updated: July 12, 2026
Welcome to the Pawsitively Canadian pack! Please read these terms carefully before throwing the ball (using our website). These rules ensure a safe, reliable, and happy environment for all pet parents shopping with us.
1. Agreement to Terms
By accessing and using pawsitivelycanadian.ca (the "Site"), you agree to be bound by these Terms of Service. If you do not agree to all of these Terms, then you should kindly step away from the food bowl and discontinue use immediately.
2. Our Products
We strive to make sure every picture of our toys, beds, and treats is as clear as a sunny day at the dog park. We make every effort to display the colors, features, and details of our products accurately. However, we cannot guarantee that your monitor's display will be completely accurate. All products are subject to availability—sometimes a popular treat gets gobbled up faster than expected!
3. Purchases and Payment
We accept various forms of secure payment during checkout. You agree to provide current, complete, and accurate purchase and account information so we can get your order to you without any detours. Sales tax will be added to the price of purchases as required by Canadian law.
4. Shipping and Returns
We want your pets to be overjoyed with their new gear! Our shipping timelines and return processes are fully outlined on our Shipping & Returns page. Please review these policies prior to making any purchases to ensure a smooth journey from our warehouse to your door.
5. Community Conduct (Prohibited Activities)
We expect all members of our community to play nice. You may not access or use the Site for any malicious purposes. This means no fraudulent activity, no impersonating other users, and no attempting to disrupt the peaceful functioning of our website. Let's keep it friendly and focused on the pets!
6. Limitation of Liability & Governing Law
In no event will Pawsitively Canadian Pet Supplies or our team be liable to you or any third party for indirect or incidental damages arising from your use of the site. These Terms shall be governed by and defined following the laws of the province of Ontario, Canada. We irrevocably consent that the courts of Ontario shall have exclusive jurisdiction to resolve any disputes.
7. Contact Us
Need a helping paw? If you have a complaint or simply need further information regarding the use of the Site, please reach out to us at support@pawsitivelycanadian.ca.