🐾 TL;DR (Too Long; Didn't Read)
We process orders in 1-2 days and ship from Toronto. Free shipping on orders over $75! We accept returns within 30 days for most unused items in their original packaging. We also use eco-friendly boxes because we love nature as much as your pets do.
1. How Your Order Ships
We're just as excited for your pet's new goodies to arrive as you are! Here is the typical journey of a Pawsitively Canadian package:
You place your order and our pack goes wild with excitement.
We carefully pick and pack your items in our Toronto warehouse, making sure everything is paw-fect.
Your box is handed over to our trusted delivery partners. You'll receive a tracking email so you can watch its progress.
The package arrives! Time for tail wags and happy purrs.
2. Shipping Rates & Zones
We proudly ship everywhere across Canada. Here's a breakdown of our rates and estimated transit times:
| Shipping Method | Estimated Time | Cost |
|---|---|---|
| Standard Shipping | 3 - 7 Business Days | $9.99 (Flat Rate) |
| Express Shipping | 1 - 3 Business Days | Calculated at checkout |
| Orders over $75 | 3 - 7 Business Days | FREE |
3. Packaging Sustainability 🌍
We believe in keeping the great Canadian outdoors beautiful for our pets to enjoy. That's why we are committed to sustainable packaging:
- Recycled Boxes: All our shipping boxes are made from 100% post-consumer recycled cardboard.
- Biodegradable Packing Peanuts: The peanuts we use to protect fragile items dissolve in water and are completely non-toxic (even if a curious pup tries a taste!).
- Minimal Plastic: We are actively working to eliminate single-use plastics from our entire supply chain.
4. Return Policy
We want you and your pet to be completely satisfied. If you aren't, we're here to help make it right.
- 30-Day Window: We accept returns on most new, unused items within 30 days of the delivery date.
- Condition: To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
- How to Start a Return: Email us at support@pawsitivelycanadian.ca with your order number. We will send you a prepaid return shipping label (the cost of return shipping will be deducted from your refund).
- Exclusions: For safety and hygiene reasons, we cannot accept returns on treats, chews, or personalized products unless they arrived defective or damaged.