Get In Touch

Have a question about a product, or just want to show us a picture of your pet? We're all ears!

Our Customer Support Paws 🐾

At Pawsitively Canadian, you won't get automated robot replies. You get real pet lovers who understand your concerns. Whether you need help sizing a harness or picking the right treat for a sensitive stomach, our team is ready to assist.

Response Time: We aim to reply to all inquiries within 24 business hours. If you haven't heard back, please check your spam folder or give us a call!

Support Paws

Send a Message

Visit Our Flagship Store

Pawsitively Canadian HQ
123 Maple Leaf Lane
Toronto, ON M5H 2N2, Canada

Store Hours

  • Monday - Friday 9:00 AM - 7:00 PM
  • Saturday 10:00 AM - 6:00 PM
  • Sunday Closed (Gone for a walk!)

Direct Contact

Email: support@pawsitivelycanadian.ca
Phone: +1 (416) 555-7297

Frequently Asked Questions

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If your pet didn't love their new toy, please contact us for an exchange or store credit.

Do you ship outside of Canada?

Currently, we only ship within Canada to ensure the fastest delivery times and lowest shipping costs for our local customers. We hope to expand internationally in the future!

Are your treats suitable for dogs with allergies?

Many of our treats are grain-free or single-ingredient (like our premium salmon treats). However, we recommend checking the detailed ingredient list on each product page and consulting your vet if your pet has severe allergies.

How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number on the carrier's website to check the status of your delivery.